Nonprofit professionals are do-ers. We are fixers. Heck, we build planes while we fly them, right? Believe it or not, these penchants for action and for fixing can actually interfere with sound problem solving, data-informed decision-making, and continuous improvement. In our rush to make changes and improvements, we skip important steps that shortchange our understanding[…]
Management and quality guru W. Edwards Deming said, “Without data, you’re just another person with an opinion.” Does that sound like one of your committee meetings? Lots of opinions? Do your committees glance at reports you spent hours preparing and then say things like, “And?” or “So?” or “Yeah, but . . .” Do your[…]
This is the fourth and final post in a series on Evaluative Thinking (ET) in nonprofits. In the first post, I shared definitions of ET and contrasted it with evaluation itself. Next, I shared some tips and tools for encouraging and practicing ET. And last time, I shared some examples of what ET looks like[…]
I’ve said it here many times. I hate waste! As a sector that’s starved for resources yet charged with addressing some of society’s most intractable problems, we can’t afford to waste any time, energy, knowledge, or money! We’ve all heard the saying “time is money.” In our sector, time is money, and money is the[…]
Happy New Year! This is the time of year when many of us make resolutions or set goals. Lose weight. Learn a new skill. Build our networks. Save a certain amount of money. I am wired for quality improvement, so I still do this every year. Though, I could benefit from following some of my[…]
For years, I’ve had an image in my head that represented the results of nonprofits’ often piecemeal, reactive efforts to respond to stakeholder demands and ill-fitting funding opportunities. It can be a patched together, mismatched, less-than-functional mishmash of unclear intentions and unfocused efforts. In my research, I came across a term in home remodeling: subtraction[…]
In my last post, I argued that for continuous quality improvement work in nonprofits to be meaningful and make significant impacts on an organization, it must be: Intrinsically motivated Guided by our own definitions of quality Directed toward goals and driven to change Integrated, not siloed Applied and iterated In this post, I want to[…]
Why Should You Care about Quality Improvement? There is no shortage of well-meaning business leaders, public officials, and bloggers who think they’ve diagnosed what’s “wrong” with the nonprofit sector. Nonprofits are inefficient or poorly managed. Nonprofits need to think and act like businesses. Nonprofits aren’t innovative. I don’t get offended by or hung up on[…]