Years ago, we wrote a post titled “It’s Just a Database,” emphasizing that a database is just a tool, and it’s only as good as the data you put in it. Now, we are revisiting that theme in response to a common request we receive. Nonprofits often reach out to us seeking help to transition[…]
I love surveys. I love designing them and completing them. Ever since I was a kid, I’ve filled out satisfaction and feedback surveys every time I’ve been asked. My love of surveys has won/earned me free meals and theater tickets, and discounts or refunds on all kinds of products and services. I love surveys! I’ve[…]
Measuring outcomes is difficult. I’ve written about this before (here). However, there are many ways that nonprofits make life even harder for themselves than it has to be. You’re probably familiar with many of them: The grant-writer works in isolation and promises outcomes that the program cannot measure and/or achieve. Outcomes are written so broadly,[…]
This is the second post from our guest blogger, Julia Pickup, who is lending her unique perspective on outcome measurement, evaluation, and cultures of learning and improvement. Julia is a skilled family therapist and leader of clinicians. This set of posts is named after a common point of resistance I meet when talking with direct[…]
This is the fourth and final post in a series in which I implore nonprofits to do some critical reflecting and planning before you embark on any evaluation work or make changes to your data collection forms, tools, or processes. I think there are four key things organizations need to know when planning their evaluation[…]
This is the third post in a series in which I implore nonprofits to do some critical reflecting and planning before they purchase, design, or modify their client databases. However, the same tips are helpful before you embark on any evaluation work or make changes to your data collection forms, tools, or processes, too. This[…]
In my last post, I pointed out that a database is just a tool. It’s not magic. It’s not omniscient or omnipotent. Your database is only as good as your evaluation planning and data strategy. I think there are four key things organizations need to know in order to design and make the best use[…]
I’ve heard so many nonprofit leaders talk about client management or performance management databases like they are the answer to all of a program’s problems. If we had a database, we could . . . Know which clients are succeeding Better monitor our activities Track client progress over time Streamline our billing Save time on[…]
Hi, my name is Sarah, and I love taking surveys. It’s true. Ever since I was a kid. By filling out surveys and comment cards, I’ve won theater tickets, hotel rooms, and free meals. I believe in the value of feedback! So, it irks me when I see poorly designed surveys because they waste time,[…]
In my last post, I argued that you can’t measure what you haven’t defined. Too many nonprofits try to measure broad or vague outcome statements, which results in confusing surveys and largely useless data. Identifying clear, specific indicators makes measurement easier and more meaningful. Indicators are the critical middle step between outcomes and measurement tools.[…]