Tag: compliance

Subtraction by Addition

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For years, I’ve had an image in my head that represented the results of nonprofits’ often piecemeal, reactive efforts to respond to stakeholder demands and ill-fitting funding opportunities. It can be a patched together, mismatched, less-than-functional mishmash of unclear intentions and unfocused efforts. In my research, I came across a term in home remodeling: subtraction[…]

Improving Quality

Proving Compliance vs. Improving Quality

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In my last post, I introduced a widely accepted definition of quality – meeting or exceeding customer expectations – and how a narrow (and uninspired) interpretation and application of that definition in the nonprofit sector has led to a focus on compliance rather than improvement. Rather than defining high quality service for ourselves, nonprofits define[…]