Indicators Guide Measurement

Do Outcomes Have to Represent Change?

The Challenge of Change Through my consulting and training work, I hear nonprofits share a common challenge: “We know our program’s purpose and value, but funders want more. It’s not enough.” Programs that are in the business of treatment or behavior change – counseling, therapy, skill-building, training, education – don’t face this particular struggle. Their[…]

Who’s On First? Using a Responsibility Matrix to Clarify Roles

Unclear roles, responsibilities, and decision-making processes are some of the biggest causes of delays, rework, frustration, and confusion in any organization that relies on teamwork to make the dream work. The same is true in nonprofits. Maybe even more so, because we tend to shortchange valuable self-reflection and planning time in favor of direct service[…]

A To-Do List is Not a Project Plan!

A project plan is more than a to-do list! A project plan not only lists what needs to be done, but in what order. A smart aleck like myself might say, “Then number the list! Problem solved.” Not so fast. Multi-Tasking Matters How many projects have you managed (for example, holiday meal preparation, bathroom remodel,[…]

Project Planning

Project Planning is a Team Sport

I said it last week, and I’ll say it again. Nonprofit professionals wear many hats. When I was a program manager in a small nonprofit, my responsibilities spanned clinical supervision, program design, program evaluation, data management, grant writing, and grant reporting. In this way, our work often overlaps with that of our colleagues on other[…]

project management

You’re a Project Manager. Did You Know?

Nonprofit professionals often wear many hats. We have many and diverse responsibilities, and those shift constantly as the needs of our clients, the organization, and our environment shift around us. Many of us feel as though we spend 75% of our time on that one seemingly innocuous line in our job descriptions: “Other duties as[…]

Setting Goals: Starting with the End in Mind

Evaluation, performance management, project management, and quality improvement (everything I do) all have at least one thing in common. They start with the end in mind, articulating goals. Before anything else, they ask what the end game is. For example: Evaluation – What do you want to learn from this evaluation? How do you want[…]

7 Tips for Data Discussions with the Folks on the Front Line

This is our third post from guest blogger, Julia Pickup. Julia and I are unicorns in the world of social work. We are therapists who dig numbers. We are bleeding hearts who love to manage and improve processes. We are artists and scientists. You could also say we are bilingual because we can tell stories[…]

Using the Science of Measurement to Enhance the Art of Clinical Work (Part 2)

This is the second post from our guest blogger, Julia Pickup, who is lending her unique perspective on outcome measurement, evaluation, and cultures of learning and improvement. Julia is a skilled family therapist and leader of clinicians. This set of posts is named after a common point of resistance I meet when talking with direct[…]

Using the Science of Measurement to Enhance the Art of Clinical Work (Part 1)

As promised in our October newsletter (click here to subscribe), Insight Partners has some exciting things planned for our third year, including this blog series by guest blogger Julia Pickup, MSW, LCSW. Julia is a highly skilled therapist, clinical supervisor, instructor, and program director. She thrives on developing clinicians to reach their full potential, building team[…]

Top 5 Challenges Nonprofits Face in Outcomes Measurement

There’s one thing I love most about the internet – the ability to enter a phrase into a search box that describes a problem that you think is nameless, ill-defined, and without a clear solution and then discover through pages of search results that: (1) it has a name, (2) you aren’t the only one[…]